12 Powerful Business Benefits of VoIP

12 Powerful Business Benefits of VoIP

Table of Contents
    Add a header to begin generating the table of contents

    VoIP has many advantages over older phone systems. Almost any company would do well to adopt this cutting-edge method of communication. So, we have combined some of the most significant benefits of VoIP into this clear, concise, and easy-to-consume list.

    With so many individuals working remotely, it might not be easy to consolidate and streamline your company's voice communications. Cloud-based VoIP service providers, fortunately, excel in precisely these circumstances. Moving direct extensions to other locations is as easy as clicking a mouse using cloud VoIP (a cloud PBX system). Similarly, devices can be updated with minimal effort by installing new software or adjusting the call forwarding settings. As many of these solutions also provide team collaboration functions, cloud VoIP is arguably the greatest bet for any enterprise.

    But it's vital to remember that the pandemic won't persist forever and that basic VoIP standards must still be met. That includes allowing workers to use their desk phones for voice calls. Voice over Internet Protocol (VoIP) systems can additionally be required to support a call centre for sales, customer service, and support, as well as frequently need to connect with and through a plethora of other communications channels, including fax machines, teleconferencing, conference calling, communication services, wireless handsets, and text messaging. In addition, they are frequently asked to supply more complex software features, such as group meeting collaboration, voicemail transcription to email, and call recording, as many companies still require access to the PSTN for their telephone needs (PSTN).

    Several modern phone systems use Unified Communications-as-a-Service because of the wide range of channels they provide (UCaaS). They are often web-based, desktop-based, and mobile-device-agnostic virtual PBXs (private branch exchanges) with at least one and often numerous software clients to increase their capability. UCaaS platforms offer a wide range of functionality built on top of the industry standard VoIP. Businesses may benefit from VoIP technology; even home VoIP systems have features that landlines can't match.

    Voice over Internet Protocol (VoIP) is appealing because it allows for more compatibility across different phone systems, such as analog desk phones and softphones that ride on a mobile phone. Softphone clients from these systems can typically be integrated, in whole or in part, with other back-end software. This includes CRM and help desk systems. Think of the usual app design, and then imagine a pop-up screen with a dial pad and some function buttons. This will give you a basic concept of how the rest of it works. Also, these cloud-based solutions can have multiple local phone lines in different parts of the world, allowing your customers to reach you at little to no cost.

    VoIP Fundamentals

    Setting up a VoIP or SIP system requires familiarity with those technologies and networking in general. Maximum quality can only be achieved by exceeding a specified upstream and downstream data throughput. Latency (a measure of how long it takes for a signal to get from a remote computer to your system) is commonly measured in milliseconds and must be kept to a minimum. A network speed test can verify a VoIP service's compatibility with a given network. That's something that Forum Group can provide. When dealing with competing brands, you'll often be asked to wait for a service engineer to do the task.

    In contrast to the ease with which a VoIP system may be set up and used in a house, a corporate VoIP system, even for the smallest of businesses, can be rather complicated. Even though it won't share the very same infrastructure, the data network must be considered during a VoIP deployment in a commercial setting. This will necessitate the use of switches and routers that are compatible with traditional corporate operations and VoIP, optimised for voice traffic.

    The Selection Procedure Begins

    10 benefits of cloud managed services providers

    Voice over Internet Protocol (VoIP) would be a method of communication that transmits voice calls digitally via a broadband Internet connection instead of the traditional analog telephone network. The tech behind Voice over Internet Protocol (VoIP) is digitalising and transmitting voice calls over a broadband Internet connection. If you have a Voice over Internet Protocol (VoIP) telephone system, your phone calls are transmitted over the Internet. Many advantages exist for companies that switch to VoIP.

    The purpose and scope of your company's involvement in the phone system should be determined before making any decisions. You must evaluate your current phone setup and decide whether to keep it as its whole and add VoIP features, keep only a subset of the features, or replace the entire setup. In many cases, switching to VoIP phones or softphones is not feasible because of components of the current phone system that cannot be ported over. Consider a structural steel yard or landscaping business involving heavy manufacturing and outdoor activities. Your old, unused outside phones are just what you need. It would be best to determine which aspects of the current phone system are mandatory and which aspects of a potential replacement phone system you consider essential.

    If you're considering getting a VoIP phone system for the company, getting input from people who have a say in the matter from across your organisation is crucial. Since your phone communications are becoming data, this does include the IT department and data security, officers. Users putting in time with the system are essential, especially regarding tasks that generate money and keep customers interested. Their perspectives on what is required instead of what is merely novel and trendy are priceless. In addition, you'll need their advice to choose a phone system that will genuinely help your organisation and is compatible with your current IT infrastructure.

    Discussing with your IT department whether or not your current data network can withstand the additional stress the modern phone system will throw on it is essential. You'll require a network capable of handling more complex network management features, such as those used to reduce lag and delay, implement Quality of Service (QoS), and partition the network into smaller, more manageable pieces, such as virtual local area networks (VLANs). Network congestion must be alleviated to avoid a drop in call quality or a complete VoIP system crash, and only solutions like these can do the job.

    Suppose you're installing new desktop phones at employee workstations. In that case, you'll need to consider the physical infrastructure required to support them, such as running Ethernet cables or upgrading your WiFi network to support wireless calls. For many businesses, having their network is the best option. If this is the case, a dedicated VoIP gateway will be required. You'll also need routers and switches compatible with voice-over-internet (VoIP) communications. A standalone network is typically the most efficient alternative when you factor in the time and effort required to install and integrate so much new hardware into an existing LAN.

    VoIP's 12 Business Advantages

    best reasons to use it manage

    Save Money

    One of the most appealing features of VoIP is the money it may save a company. When a company makes numerous long-distance calls each month, the cost per line quickly skyrockets.

    The IP network solves the problem of only two callers sharing a single telephone line, which transmits data packets containing communication information. Your current internet connection or a dedicated IP line to your phone company are examples of possible IP networks (or a combination of both).

    With VoIP, your only expense is your Internet service provider's monthly fee, as opposed to the per-minute fees associated with traditional phone lines. And many service providers offer free or low-cost domestic calling within the 48 contiguous states.

    Budget-Friendly Computer Parts and Programs

    VoIP's low startup and maintenance expenses are a welcome bonus compared to traditional phone systems. Top-notch service providers consistently update their clients' software and hardware to the latest versions. As a result, companies can save money by not having to invest in their phone system and related equipment.

    Convenient Meetings

    Conferencing is greatly simplified when separate phone lines are not required. Although teleconferencing is possible with legacy phone systems, doing so requires an additional service fee and the ability to host several callers simultaneously.

    Suppose your VoIP provider uses a converged data network. In that case, you can expect these features to be natural to the service, and the cost to support them will be rolled into the service's already affordable monthly rate.

    Calls and More

    Another advantage of VoIP is the ease with which it facilitates video conferences. In reality, the capacity to share different types of material (pictures, video, text) during phone or video conferences dramatically enhances the effectiveness of in-the-moment presentations and problem-solving.

    Open to the World

    More and more businesses realise that allowing employees to work from home can help them save money on overhead expenses like rent, utilities, etc.

    They are also learning about the advantages of VoIP that make it possible for their staff to telecommute efficiently. VoIP paves the way for remote phone, fax, and data access to the workplace network.

    Because of how portable VoIP technology has grown, customers can now call from their homes or other countries. In addition, when an employee transfers to a home office, they can keep the same phone number they've always used.

    Changes in the Location of Your Service

    One of the advantages of VoIP that is sometimes overlooked is how mobile the service itself is. Instead of assigning a new number to each line, as is the case with traditional phone systems, and then dealing with the hassle of porting that number, VoIP eliminates such issues. With a VoIP system, moving your business to a new location is as simple as plugging in an Ethernet cable.

    Effectively Using Available Bandwidth

    Better utilisation of your available bandwidth is one of VoIP's less publicised advantages. Since almost half of all phone calls consist of silence, VoIP technology is constantly working to make up the difference by inserting data from other users of the network's bandwidth. VoIP also facilitates the compression and deletion of redundant speech, leading to even greater efficiency.

    Multiple Feature Expansions

    Organisations should notice the many added capabilities and benefits of a VoIP service. VoIP systems enable the linking of several devices, increasing the efficiency of any given firm.

    Common to VoIP services is caller ID, virtual numbers, contact lists, voicemail, etc., but these features can be leveraged in more complex ways to improve productivity. You can convert voicemails to text and have them sent straight to your inbox, so you can check them even when you're on the road, and you can forward messages and voicemails to several coworkers with a simple click.

    Thanks to VoIP's adaptability, it can be tailored to your company's specific requirements, and many features come standard in the various service plans.

    Flexible Network

    Your IT department will appreciate VoIP because the underlying network doesn't have to conform to technological architecture. This means that you can use your preexisting Ethernet, SONET, ATM, and even WiFi as the backbone of your network.

    Simpler alternatives to the troublesome PSTN (standard) phone network are available. This paves the way for an additional standardised system to be put into place, one that can accommodate multiple forms of communication while still being fault-tolerant and easy to maintain.

    Internet Protocol (IP) Faxing

    Fax over IP is typically included as part of a VoIP package, another perk. The expensive cost of long-distance faxing is significantly reduced by fax over IP, which increases equipment compatibility and service dependability.

    Again, data packets are used to convey faxes, significantly increasing productivity. With VoIP, you can forget about using a fax machine to send and receive faxes.

    Higher-Quality Conversations

    Whether your employees are spread out in different parts of the workplace, at their homes, or in different countries, reaching them at any time is essential. One of the neat features of VoIP is that if you don't answer a call in a certain amount of rings, it will automatically ring your cell phone, tablet, or computer. So, time spent listening to voicemail or exchanging messages on other mediums is reduced, allowing for faster response times to calls of critical importance.

    Extraordinarily Dependable

    A prevalent (though unfounded) argument against VoIP is that businesses could not make or receive calls if their internet connection went down. Because VoIP is so adaptable, calls can be redirected to alternative devices if an office phone loses service due to a lack of network. Hence, natural disasters and power shortages are no longer a concern.

    Installation, Configuration, Maintenance

    One of our favourite things about VoIP is how simple it is to set up IP phones, even for folks who need to be more tech knowledgeable. Skilled experts are optional to install phone lines in your workplace. Alternatively, IP phones are straightforward to set up.

    With hosted VoIP software, adding new users is a breeze, and changing your system's setup is a breeze thanks to a web interface. The lack of complexity makes upkeep easy and negates the need for expert help.


    Old phone networks provide a much more significant challenge than modern corporate systems, which can quickly expand to meet growing demand. VoIP's scalability helps you maximise efficiency and productivity, even as it keeps your costs down.

    With a VoIP system, you can easily adjust the number of active lines to accommodate new hires or eliminate them to save money during layoffs. Whatever you use, that's all you'll ever have to pay for.

    Simple System Integration

    Your company may use various other systems and technologies to maximise efficiency. VoIP may be seamlessly integrated with a large number of preexisting business systems.

    You may reap the VoIP benefits without changing your current apps or network. Outlook and other email clients can make outbound calls, while incoming calls can be used to seek customer information.


    Voice over Internet Protocol (VoIP) is a modern form of phone service with several advantages over traditional phone lines.

    Unified Communications as a Service (UCaaS) systems offer a wide range of features built on top of the industry standard VoIP, while cloud-based VoIP service providers excel in consolidating and streamlining voice conversations.

    Basic VoIP requirements must still be met, notwithstanding the epidemic. VoIP could be useful for businesses because even consumer VoIP systems offer advantages over traditional landlines.

    The term "Voice over Internet Protocol" (VoIP) refers to the digital transmission of voice communications via a broadband Internet connection instead of the analogue transmission of calls through a traditional telephone network.

    It can be coupled with other back-end software and improves cross-phone-system interoperability.

    Maximum quality can only be reached by exceeding a set upstream, and downstream data flow, necessitating familiarity with technologies and networking in general. A VoIP service's compatibility with a specific network's speeds can be easily tested.

    Enterprises that make the transition to VoIP will reap many benefits. Before making any decisions, it is important to establish the company's goals and level of involvement with the phone system.

    The current phone arrangement must be evaluated to determine if it will be entirely retained, supplemented with Voice over Internet Protocol (VoIP) features, modified to retain only the desired functionality, or completely replaced.

    Organisation-wide stakeholders must be consulted, and the IT department must be asked if the current data network can handle the extra load that the modern phone system will impose on it.

    To prevent a decrease in call quality or a total VoIP system crash, network congestion must be relieved. The use of VoIP provides many benefits for businesses, including cost reduction, easier communication, and cheaper hardware and software.

    Free or low-cost domestic calling inside the 48 contiguous states is provided, and the issue of just two callers sharing a single phone line is resolved. Video conferencing is made easier using VoIP, as data may be shared between participants in both audio and visual formats.

    Businesses are realising that allowing people to work from home may help them save money on overhead expenses and telecommuting efficiently, and therefore VoIP technology is growing in popularity to facilitate this trend.

    Customer service representatives can access the office network remotely by phone, fax, and data, allowing them to speak with clients from anywhere in the world. Employees can also keep their existing phone numbers after relocating to a home office.

    It permits the optimal use of available bandwidth, the compression and deletion of redundant speech, the expansion of numerous features, and the adaptability of networks. In addition, it is included as a standard in the various service plans and can be modified to meet the unique needs of each business.

    Internet Protocol (IP) Faxing is one of the simplest alternatives to the PSTN (traditional phone network).

    This improves the reliability of the service while decreasing the price of long-distance faxes. Voice over Internet Protocol (VoIP) also facilitates quicker reaction times and better call quality.

    Nevertheless, if the internet connection is down, it can be difficult to make or receive calls. When an office phone loses service due to a lack of network, VoIP calls can be diverted to other devices.

    IP phones and hosted VoIP software are simple to set up, reducing the need for technical support and simplifying ongoing maintenance.

    The capacity to add more resources as needed increases production and minimises overhead costs. Integration with existing company systems is simplified by the system's low barrier to entry.

    You can use Outlook or another email client to make outgoing calls, and you may use incoming calls to enquire about specific customers.

    Content Summary

    • There are numerous benefits of VoIP over traditional phone networks.
    • Thus, we have compiled some of the most important advantages of VoIP into this simple, digestible list.
    • The good news is that cloud-based VoIP service providers really shine in precisely these types of settings.
    • With cloud VoIP, relocating straight extensions to different locations takes no more than a few mouse clicks (a cloud PBX system).
    • Cloud VoIP is perhaps the best bet for a business because many of these tools also facilitate team collaboration.
    • The pandemic won't last forever, but basic VoIP requirements must still be met in the meanwhile.
    • In addition to supporting a call centre's sales, customer service, and support functions, Voice over Internet Protocol (VoIP) systems are often required to connect with and utilise a wide variety of other communications channels, such as fax machines, teleconferencing, conference calling, communication services, wireless handsets, and text messaging.
    • VoIP technology could be useful for businesses, and even residential VoIP systems offer advantages over traditional landlines.
    • VoIP's appeal lies in its ability to bridge the gap between traditionally incompatible phone technologies like analogue desk phones and mobile softphones.
    • Corporate VoIP systems can be very complex, even for the smallest of enterprises, compared to the ease with which a VoIP system may be set up and used in residence.
    • Voice over Internet Protocol (VoIP) is a technology that digitalizes and transmits phone calls over a high-speed Internet connection.
    • Telephone calls made using a Voice over Internet Protocol (VoIP) system are sent and received via an Internet connection.
    • First, it's important to figure out why your organisation cares about the phone system and how involved it will be.
    • You need to figure out if you want to keep your present phone system and upgrade it with VoIP features, keep some but not all of your current features, or replace your current phone system entirely.
    • First, it's important to determine what features of the current phone system are required and what features you'd like in a replacement.
    • While deciding whether or not to purchase a VoIP phone system for the business, it's important to collect opinions from stakeholders at all levels of the organisation.
    • You also need their guidance in selecting a phone system that will actually benefit your business and work well with your present IT setup.
    • It's crucial to have a conversation with your IT team about whether or not your current data network can handle the strain that a modern phone system will put on it.
    • An individual VoIP gateway would be necessary in this instance.
    • You may already be connected to an IP network through your current internet service provider or a dedicated IP line with your phone operator (or a combination of both).
    • When compared to the per-minute costs of traditional phone lines, VoIP just requires a monthly payment to your Internet service provider.
    • Imagine that your VoIP service relies on a unified data network.
    • They're also becoming aware of the many VoIP benefits that allow employees to work remotely.
    • An often-overlooked benefit of VoIP is the service's portability.
    • With a VoIP system, relocating to a new office is as easy as connecting an Ethernet wire.
    • One of the less talked about benefits of VoIP is that it better uses your available bandwidth.
    • Businesses should take note of VoIP's numerous useful features and advantages.
    • VoIP is flexible enough to meet the needs of every business, and numerous optional extras can be included in the base price or as an upgrade.
    • There are less complicated options accessible to you if you'd rather not deal with the PSTN (traditional phone network).
    • Another benefit of VoIP is that it frequently comes with fax over IP-feature.
    • Fax over IP improves compatibility between devices and the reliability of the service, all while decreasing the price of long-distance fax transmissions.
    • VoIP eliminates the need for a fax machine, making it obsolete.
    • Using VoIP, your cell phone, tablet, or computer will ring after a certain number of rings if you don't pick up the phone.
    • So, less time is wasted waiting for messages or talking on the phone, freeing up more time to answer urgent calls.
    • One common (but untrue) argument against VoIP is that businesses would be unable to make or receive calls in case of a disruption to their internet connection.
    • When an office phone loses service due to a lack of network, VoIP allows calls to be diverted to other devices.
    • VoIP's ease of use for even the least technically savvy users is one of its greatest strengths.
    • Phone lines in the office don't necessarily need to be installed by specialists.
    • IP phones, on the other hand, require little technical know-how to get up and running.
    • Using the use of a web interface, hosted VoIP software makes it simple to add new users and make adjustments to the system's configuration.
    • The scalability of VoIP allows you to maximise efficiency and productivity while minimising expenses.
    • VoIP may be easily adapted to work with various current enterprise infrastructures.

    FAQs About VoIP

    Every time you use your Mac or Windows computer to call someone using the internet, you are using VoIP. For instance, when you use Skype or Facebook Messenger, these are VoIP applications.

    A latency of 20 ms is normal for VoIP calls; a latency of 150 ms is barely noticeable and therefore acceptable. Any higher than that, however, and quality starts to diminish. At 300 ms or higher, latency becomes unacceptable.

    Are VoIP calls traceable? Yes. They are very traceable if the call has to traverse the internet, or the public switched telephone network at some point in its journey. You can't do anything on the Internet without some sort of digital trail being left behind.

    If there is an ATA box or analog phone adapter somewhere along the phone line, the line is a VoIP phone line. ATA phone adapters are used to adapt a traditional telephone to a VoIP phone network. If there is no ATA box or analog phone adapter, the line may be VoIP or POTS.

    One of the advantages of VoIP technology is it can improve the productivity of your organisation, allowing users to host virtual meetings, conduct international phone conferences, share important company documents, and more through both voice and video calls.

    Scroll to Top